Privacy Policy/T’s&C’s

Privacy Policy

Here at South London Sling Library, we are entirely committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

We collect information about you in order to process your booking & sling/carrier hire. That information will only be shared with other parties that are involved in your consultancy appointment or hire.

We may from time to time send you information about us, our products or services, which we deem appropriate.

The information we hold may include:

  • Your name
  • Address
  • Phone number
  • Email address
  • Other information necessary for processing your booking/hire

This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.

We do not store details of any credit/debit card you use to make a booking/hire. Your card details will be held by Stripe, in lieu of a deposit. Their privacy policy can be found here. You are welcome to remove your card when your hire period ends, or we can remove it, on request.

We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for you. We will delete information or correct any inaccuracies as soon as you make the request.

Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.

Terms and Conditions

We want all parents to get the chance to use and enjoy our carriers safely so for all loans we’ll ask that you read and agree to our Terms and Conditions. You will have access to these Term’s & Conditions online at all times. PDF or printed versions are available by request. We update our Terms and Conditions periodically, and so printed or PDF versions may not match those below. This web page contains the most current and complete version of our Terms and Condition.

If you need any further explanation or help, please just ask by emailing info@southlondonslings.co.uk.

The South London Sling Library Terms and Conditions:

1 – Loan Form
1.1 – If hiring via Wear My Baby: A Loan Form must be completed for each carrier you borrow with your full name, address and contact details, loan charges, deposit values, return method and due date.  Please provide current, accurate contact information. A printed copy of these Terms and Conditions, including details of your hire will also be completed for you to keep.
1.2 – Your personal details will be kept in accordance with the General Data Protection Regulations 2018 and will only be used to contact you in relation to your loan.

2 – Online Registration for Loans
2.1
– If hiring from our Lewisham, Forest Hill, Crystal Palace venues, or via a home visit, you will be required to register for an account via http://www.southlondonslings.myturn.com. This account will require up to date and accurate contact details.
2.2 – Your personal details will be kept in accordance with the General Data Protection Regulations 2018 and will only be used to contact you in relation to your loan.

3 – Loan Cost and Duration
3.1 – All carriers are lent subject to availability, condition and suitability. Subject to availability up to 3 carriers may be borrowed at one time.  This may be limited to no more than 1 of each carrier type depending on demand and availability. Once a carrier is returned another loan may be made.
3.2 – The standard loan period is 2 weeks. Each carrier loan costs £5-£15 for 2 weeks. The minimum charge for any sling or carrier loan is £5. At our discretion you may arrange to borrow a carrier for a longer period. For additional days beyond the normal 2 week period that have been fully agreed in advance we charge £0.50-£1.50 (10% of the 2 week rate) per day or £3-£9 per week (60% of the 2 week rate). The Loan Fee covers any complete 2 week period, agreed in advance so, you may hire a £5 for 4 weeks at a cost of £10, or a £15 carrier for 4 weeks at a cost of £30.
3.3 – Carriers can be hired for a maximum of 6 weeks, subject to demand and at our discretion.

4 – Deposit
4.1 –
FOR CARRIERS HIRED VIA WEAR MY BABY: A fully refundable deposit is required for each loan. The deposit amount is dependent on the value of the carrier or accessory being borrowed and will be returned in full following the timely return of the carrier or accessory undamaged with all instructions and any additional accessories.
4.2 – FOR CARRIERS HIRED VIA WEAR MY BABY: The replacement of any lost carriers, accessories or instructions will be paid for out of your deposit.  Charges for missing instructions will be between £2 (for photocopied instructions) to £12 (for the most comprehensive booklets). Charges for lost components will be equal to replacement cost (including any postage costs). Charges for items damaged beyond normal wear and tear will be judged on a case by case basis.
4.3 – FOR CARRIERS HIRED VIA OUR ONLINE SYSTEM: Your debit/credit card details are held via our payment gateway (Stripe), in lieu of a deposit, whilst you have a carrier on hire. Your card details are not passed directly to us at any time and we do not have access to them. When you have returned your hired carrier/s, you are able to remove your debit/credit card from the online system, if you wish to do so.
4.4 – FOR CARRIERS HIRED VIA OUR ONLINE SYSTEM: The replacement of any lost carriers, accessories or instructions will be charged to the debit/credit card attached to your account, unless  other arrangements are agreed. Charges for lost components will be equal to replacement cost (including any postage costs). Charges for items damaged beyond normal wear and tear will be judged on a case by case basis.

5 – Payment Methods
5.1 –
FOR CARRIERS HIRED VIA WEAR MY BABY: Loan costs are payable by cash, card or PayPal payment. For renewals, bank transfers are also acceptable. Deposits may be given as cash or PayPal payment (or bank transfer if made in advance) and are refunded by the method given.  Deposits made by card are subject to additional fees to cover our costs of processing these.
5.2 – FOR CARRIERS HIRED VIA OUR ONLINE SYSTEM: Loan costs are payable by debit/credit card only, by entering your card details at http://www.southlondonslings.myturn.com We are unable to take cash payments at any time. Your debit/credit card details are held via our payment gateway (Stripe), in lieu of a deposit, whilst you have a carrier on hire. Your card details are not passed directly to us at any time and we do not have access to them. When you have returned your hired carrier/s, you are able to remove your debit/credit card from the online system, if you wish to do so.

6 – Postal Loans and Reservations
6.1 –
At our discretion you may be able to hire by post. For postal loans the standard loan period is for 2 weeks and loan fees are the same as in ‘in person’ hire. Longer hire periods may be considered. An extra charge will be made to cover postage and packaging. Your debit/credit card details must be entered on our ‘MyTurn’ software, as these are held in lieu of a deposit. Hire charges for postal hires may be charged via the online system, or in advance (via PayPal invoice) if the carrier is reserved in advance.
At our discretion, we may give additional “bonus” days, free of charge, to cover some of the days taken up in the postal system.
Carriers must arrive back at South London Sling Library ON OR BEFORE THEIR DUE DATE unless an extension is agreed in advance.
*Carriers must be returned via a tracked and insured postal method. Please obtain ‘Proof of Postage’ in case a claim needs to be  made against the postal/courier service.
6.2 – It may be possible to reserve a carrier. Credit/debit card details must be entered into our online system prior to making a reservation request.
6.3 – We ask that carrier reservation requests are not made more than a week prior to the start of the hire period required.
6.4 – You will be asked to pay the hire fee for 2 weeks in advance, via PayPal invoice. The carrier will only be reserved if this payment has been received and acknowledged by us.
6.5 – You will be able to collect the carrier, subject to when it is next available and as agreed in advance. We cannot give guarantees for when carriers will become available, but will do the utmost to provide you with the best availability information available.
6.6 – If you cancel a reservation within 48hrs of a due collection, or fail to collect a carrier you have reserved, 50% of your prepaid loan fee will be retained to cover admin costs and possible loss of revenue incurred by holding the carrier for you.
6.7 – We will not invoice you for a reservation request until we can guarantee the carriers availability.
6.8 – Postal loan and reservation services are made available entirely at the Library’s discretion and these facilities may be withdrawn or unavailable at any time without notice.

7 – Late Returns and Loan Extensions
7.1 –
It is often possible to renew your loan for an additional 1-2 week period (unless the carrier is in high demand), with payment made via our online system. Please email info@southlondonslings.co.uk to arrange a loan extension. Extension fee’s are £0.50-£1.50 (10% of the 2 week rate) per day or £3-£9 per week (60% of the 2 week rate).
7.2 – If you return your carrier after the agreed date, WITHOUT ARRANGING AN EXTENSION we will charge £1-£3 per day late fees (or twice the daily rate for the carrier) for every day past the agreed returns due date until the date that you contact us and agree a resolution. These fees will be deducted from your credit/debit card.
7.3 – Under adverse or unforeseen circumstances we may reduce or waive fines for late returns as long as the late period is less than 7 days and has been agreed by us before the end of the loan period (this allows for things like postage delays).
7.4 – If we do not hear from you within 30 days from the end of your original loan period, we will consider the carrier lost and keep your full deposit.
7.5 – If you are unable to return your carrier by the agreed date due to Library staff illness or holidays, we will extend your loan period for free and agree a new returns due date with you.

8 – Returning and Posting Carriers
8.1 –
Returns can be made during Library Sessions/Workshops or by prior arrangement at a mutually convenient time and location. If this is not possible the carrier and instructions may be returned by post to arrive on or before the returns due date.
8.2 – Carriers can also be returned to our Parcel Drop Box, situated outside 27 Pascoe Road, Hither Green, SE13 5JE.
8.3 – Carriers and accessories returned by post should be returned to: Sarah Claridge, 27 Pascoe Road, Hither Green, SE13 5JE.
8.4 – The carrier is returned by post at your own cost and risk; we advise that you use a tracked and insured shipping method and retain proof of postage. Please ensure you allow sufficient time for the carrier to arrive on or before its return due date.
8.5 – Please ensure that the carrier, and any accessories are packaged appropriately – we prefer that you ‘double-bag’ the carrier (carrier bag inside postage bag/ two postage bags), to prevent damage during transit.

9 – Condition of the Carrier
9.1 –
All carriers are checked before lending to ensure that they are in good condition and working order. The borrower may check the condition of the carrier prior to the start of the loan and must decline to hire the carrier before leaving the premises, if unhappy with its condition.
9.2 – If a carrier is received by post, any breaks or flaws that prevent its use should immediately be reported to the Library on receipt of the carrier. In such cases the hire fee will be refunded in full on return of the carrier however postal fees cannot be refunded.
9.3 – It is the borrower’s responsibility to check over the carrier before every use. Check all buckles, hems and seams ensuring that there are no tears, breaks, cracks or holes. If any damage is discovered, please stop using the carrier immediately and contact us.

10 – Safe Use of Carriers
10.1 –
ALL CARRIERS ARE EXTREMELY SAFE WHEN USED PROPERLY, HOWEVER MISUSE CAN CAUSE INJURY TO YOURSELF OR YOUR CHILD. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU ARE USING THE CARRIER CORRECTLY AND THAT YOUR BABY OR CHILD IS SAFE AT ALL TIMES WHEN USING THE CARRIER.  The South London Sling Library cannot be held responsible for any accident that results in injury or death whilst the carrier is in your care.
10.2 – All carriers are provided with instructions for safe use. These can be found via your online account at southlondonslings.myturn.com >loans. Click on the hyperlink of the carrier you have hired & the instructions can be found at the bottom of the page. If, for any reason they are not supplied, it is the borrower’s responsibility to ask for a copy of the instructions. On occasion, we may only be able to provide you with an online link to manufacturer’s instructions; in this case, we may also give you printed instructions for a similar carrier. For convenience, links to web page or pdf copies of instructions for all of our carriers may be found on the Sling Info page.
10.3 – The borrower must read all safety, use and care instructions provided prior to using the carrier.  Carriers must only be used in accordance with the manufacturer’s instructions, though where there is a choice we may recommend particular carrying methods or positions.
10.4 – We suggest that after familiarising yourself with the instructions given you then practice using the carrier with a doll/teddy or cushion/pillow so that you get used to the tying/fastening/adjusting methods.
10.5 – Always ensure that you seat your child correctly in the carrier and check any knots regularly as children do not stay still and straps and wrap passes can move or become loosened.
10.6 – If you feel any pain while using the carrier, change the carrying position or remove the carrier and contact us for advice.
10.7 – If you are unsure about anything you read in the instructions, are not sure what you’re doing or are at all concerned, please ask us. We can point you in the direction of lots of helpful sites to give you tips to make sure you’re getting the best out of the carrier and using it safely.

11 – Care of Carriers
11.1 –
Under no circumstances is smoking permitted whilst wearing or holding the carrier.  Please inform us if you are a smoker, or if there is a smoker in your home as we will need to carefully launder the carrier after it is returned. Smoking is known to increase the risk of cot death for babies, and these risks have been linked to babies being in close contact with clothing or objects contaminated with smoke particles.
11.2 – We cannot guarantee that there are no marks or hairs on the carriers we lend. Carriers are spot-cleaned and only laundered if necessary as freshly washed carriers will not be as soft or flexible as those that are not. If you would prefer to use a freshly laundered carrier please request this before you borrow.
11.3 – Please therefore avoid washing the carrier, though do spot clean any marks when they occur using washing up liquid and water. If you feel it is necessary that the carrier is cleaned while on loan to you, please contact us first for advice.
11.4 – We cannot guarantee that there are no animal hairs on our carriers, but we ask that all carriers are kept away from pets to mimimise this possibility.  If you are very allergic to animal hairs, please request that the carrier be laundered before you borrow it to help reduce any potential reaction.
11.5 – Food and posset marks are expected when carrying children, but please keep the sling away from anything that may stain more permanently (oil, paint, pens, etc.), or anything that might damage it (scissors, Velcro, keys in your bag, fire, etc.). The cost of damage beyond normal wear and tear may be removed from your deposit.

All slings, carriers, instructions and accessories remain the property of Emily Williamson, Sarah Claridge and/or the South London Sling Library at all times, and all loans are subject to availability and our discretion.

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