Terms and Conditions
We want all parents to get the chance to use and enjoy our carriers safely so for all loans we’ll ask that you read and agree to our Terms and Conditions. You will have access to these Terms & Conditions online at all times. PDF or printed versions are available by request. We update our Terms and Conditions periodically, and so printed or PDF versions may not match those below. This web page contains the most current and complete version of our Terms and Condition.
If you need any further explanation or help, please just ask by emailing email@example.com.
The South London Sling Library Terms and Conditions:
1 – Online Registration for Loans
1.1 – To hire a carrier or sling you will be required to register for an account via https://southlondonslings.myturn.com. This account will require up-to-date and accurate contact details and details of a credit/debit card. Your card will not be charged without your consent.
1.2 – Your personal details will be kept in accordance with the General Data Protection Regulations 2018 and will only be used to contact you in relation to your loan.
2 – Loan Cost and Duration
2.1 – All carriers are lent subject to availability, condition and suitability. Subject to availability up to 3 carriers may be borrowed at one time. This may be limited to no more than 1 of each carrier type depending on demand and availability. Once a carrier is returned another loan may be made.
2.2 – The standard loan period is 2 weeks. Each carrier loan costs £10-£15 for 2 weeks. The minimum charge for any sling or carrier loan is £10. At our discretion, you may arrange to borrow a carrier for a longer period. For additional days beyond the normal 2 week period that have been fully agreed in advance, we charge £1-£1.50 (10% of the 2 week rate) per day or £6-£9 per week (60% of the 2 week rate). The Loan Fee covers any complete 2 week period, agreed in advance so, you may hire a £10 sling/carrier for 4 weeks at a cost of £20, or a £15 sling/carrier for 4 weeks at a cost of £30.
2.3 – Carriers can be hired for a maximum of 3 months, subject to demand and at our discretion.
3 – Deposit
3.1 – Your debit/credit card details are held via our payment gateway (Stripe), in lieu of a deposit, whilst you have a carrier on hire. Your card details are not passed directly to us at any time and we do not have access to them. When you have returned your hired carrier/s, you are able to remove your debit/credit card from the online system, if you wish to do so. Alternatively, we can remove them on request.
3.2 – The replacement of any lost carriers or accessories will be charged to the debit/credit card attached to your account unless other arrangements are agreed upon. Charges for lost components will be equal to replacement costs (including any postage costs). Charges for items damaged beyond normal wear and tear will be judged on a case-by-case basis.
4 – Payment Methods
4.1 – Loan costs are payable by debit/credit card only, by entering your card details at http://www.southlondonslings.myturn.com . We are unable to take cash payments at any time. Your debit/credit card details are held via our payment gateway (Stripe), in lieu of a deposit, whilst you have a carrier on hire. Your card details are not passed directly to us at any time and we do not have access to them. When you have returned your hired carrier/s, you are able to remove your debit/credit card from the online system, if you wish to do so.
4.2 – If you request a reservation online, payment is required in advance, by Stripe invoice, before the hire can be confirmed.
5 – Postal Loans and Reservations
5.1 – At our discretion you may be able to hire by post. For postal loans the standard loan period is for 2 weeks and loan fees are the same as in ‘in person’ hire. Longer hire periods may be considered. An extra charge will be made to cover postage and packaging. Your debit/credit card details must be entered on our ‘MyTurn’ software, as these are held in lieu of a deposit. Hire charges for postal hires may be charged via the online system, or in advance (via STRIPE invoice) if the carrier is reserved in advance.
At our discretion, we may give additional “bonus” days, free of charge, to cover some of the days taken up in the postal system.
5.2 – Carriers must arrive back at South London Sling Library ON OR BEFORE THEIR DUE DATE unless an extension is agreed in advance.
*Carriers must be returned via a tracked and insured postal method. Please obtain ‘Proof of Postage’ in case a claim needs to be made against the postal/courier service.
5.3 – It may be possible to reserve a carrier. Credit/debit card details must be entered into our online system prior to making a reservation request.
5.4 – We ask that carrier reservation requests are not made more than a week prior to the start of the hire period required.
5.5 – You will be asked to pay the hire fee in advance, via Stripe invoice. The carrier will only be reserved if this payment has been received and acknowledged by us.
5.6 – You will be able to collect the carrier, subject to when it is next available and as agreed in advance. We cannot give guarantees for when carriers will become available, but will do the utmost to provide you with the best availability information available.
5.7 – If you cancel a reservation within 48hrs of a due collection, or fail to collect a carrier you have reserved, 50% of your prepaid loan fee will be retained to cover admin costs and possible loss of revenue incurred by holding the carrier for you.
5.8 – We will not invoice you for a reservation request until we can guarantee the carriers availability.
5.9 – Postal loan and reservation services are made available entirely at the Library’s discretion and these facilities may be withdrawn or unavailable at any time without notice.
6 – Late Returns and Loan Extensions
6.1 – It is often possible to renew your loan for an additional 1-2 week period (unless the carrier is in high demand), with payment taken via our online system. Please email firstname.lastname@example.org to arrange a loan extension. Extension fees are £1-£1.50 (10% of the 2 week rate) per day, £6-£9 per 1 week (60% of the 2 week rate), or £10-£15 (regular rate) for two additional weeks.
6.2 – If you return your carrier after the agreed date, WITHOUT ARRANGING AN EXTENSION we will charge £2-£3 per day late fees (or twice the daily rate for the carrier) for each day past the agreed returns due date until the date that you contact us and agree a resolution. These fees will be deducted from your credit/debit card.
6.3 – If for any reason, we are unable to deduct these fee’s via your credit/debit card, we will send you an invoice for the outstanding amount. This is payable on receipt & if it remains unpaid after 14 days, we reserve the right to report the sling/carrier to the Police as stolen, &/or proceed to Small Claims Court to recover the unpaid amount & associated costs.
6.4 – Under adverse or unforeseen circumstances we may reduce or waive fines for late returns as long as the late period is less than 7 days and has been agreed by us before the end of the loan period (this allows for things like postage delays).
6.5 – If we do not hear from you within 30 days from the end of your original loan period, we will consider the carrier lost and charge your card for the full retail price of the carrier.
6.6 – If we are unable to charge your card, we will send you an invoice for the cost of the carrier/s.
6.7 – If the carrier is still not returned & invoice remains unpaid, we will proceed to reclaiming the cost of the carrier, & admin fee’s, via Small Claims Court.
6.7 – If you are unable to return your carrier by the agreed date due to Library staff illness/absence or holidays, we will extend your loan period for free and agree a new return due date with you.
6.8 – If you do not respond to our efforts to contact you regarding your late/overdue sling or carrier, we reserve the right to report the sling/carrier to the Police as stolen & proceed to reclaiming the cost of the carrier, & admin fee’s, via Small Claims Court.
7 – Returning and Posting Carriers
7.1 – Returns can be made during Sling Support Sessions or by prior arrangement at a mutually convenient time and location. If this is not possible the carrier may be returned by post to arrive on or before the returns due date.
7.2 – Slings/Carriers can also be returned to our Parcel Drop Box, situated outside 27 Pascoe Road, Hither Green, SE13 5JE. This parcel box can be used at anytime, not just during Library hours.
7.3 – Carriers and accessories returned by post should be returned to: Sarah Claridge, 27 Pascoe Road, Hither Green, SE13 5JE.
7.4 – The carrier is returned by post at your own cost and risk; we advise that you use a tracked and insured shipping method and retain proof of postage. Please ensure you allow sufficient time for the carrier to arrive on or before its return due date.
7.5 – Please ensure that the carrier, and any accessories are packaged appropriately – we prefer that you ‘double-bag’ the carrier (carrier bag inside postage bag/ two postage bags), to prevent damage during transit.
8 – Condition of the Carrier
8.1 – All carriers are checked before lending to ensure that they are in good condition and working order. The borrower may check the condition of the carrier prior to the start of the loan and must decline to hire the carrier before leaving the premises, if unhappy with its condition.
8.2 – If a carrier is received by post, any breaks or flaws that prevent its use should immediately be reported to the Library on receipt of the carrier. In such cases the hire fee will be refunded in full on return of the carrier however postal fees cannot be refunded.
8.3 – It is the borrower’s responsibility to check over the carrier before every use. Check all buckles, hems and seams ensuring that there are no tears, breaks, cracks or holes. If any damage is discovered, please stop using the carrier immediately and contact us.
9 – Safe Use of Carriers
9.1 – ALL CARRIERS ARE EXTREMELY SAFE WHEN USED PROPERLY, HOWEVER MISUSE CAN CAUSE INJURY TO YOURSELF OR YOUR CHILD. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU ARE USING THE CARRIER CORRECTLY AND THAT YOUR BABY OR CHILD IS SAFE AT ALL TIMES WHEN USING THE CARRIER. The South London Sling Library cannot be held responsible for any accident that results in injury or death whilst the carrier is in your care.
9.2 – All carriers are provided with instructions for safe use. These can be found via your online account at southlondonslings.myturn.com >loans. Click on the hyperlink of the carrier you have hired & the instructions can be found at the bottom of the page. If, for any reason, they are not supplied, it is the borrower’s responsibility to ask for a copy of the instructions. On occasion, we may only be able to provide you with an online link to manufacturer’s instructions; in this case, we may also give you instructions for a similar carrier. For convenience, links to web page or pdf copies of instructions for all of our carriers may be found on our website.
9.3 – The borrower must read all safety, use and care instructions provided prior to using the carrier. Carriers must only be used in accordance with the manufacturer’s instructions, though where there is a choice we may recommend particular carrying methods or positions.
9.4 – We suggest that after familiarising yourself with the instructions given you then practice using the carrier with a doll/teddy or cushion/pillow so that you get used to the tying/fastening/adjusting methods.
9.5 – Always ensure that you seat your child correctly in the carrier and check any knots regularly as children do not stay still and straps and wrap passes can move or become loosened.
9.6 – If you feel any pain while using the carrier, change the carrying position or remove the carrier and contact us for advice.
9.7 – If you are unsure about anything you read in the instructions, are not sure what you’re doing or are at all concerned, please ask us. We can point you in the direction of lots of helpful sites to give you tips to make sure you’re getting the best out of the carrier and using it safely.
10 – Care of Carriers
10.1 – Under no circumstances is smoking permitted whilst wearing or holding the carrier. Please inform us if you are a smoker, or if there is a smoker in your home as we will need to carefully launder the carrier after it is returned. Smoking is known to increase the risk of cot death for babies, and these risks have been linked to babies being in close contact with clothing or objects contaminated with smoke particles.
10.2 – We cannot guarantee that there are no marks or hairs on the carriers we lend. Carriers are spot-cleaned and only laundered if necessary as freshly washed carriers will not be as soft or flexible as those that are not. If you would prefer to use a freshly laundered carrier please request this before you borrow.
10.3 – Please therefore avoid washing the carrier, though do spot clean any marks when they occur using washing up liquid and water/damp cloth/baby wipe. If you feel it is necessary that the carrier is cleaned while on loan to you, please contact us first for advice.
10.4 – We cannot guarantee that there are no animal hairs on our carriers, but we ask that all carriers are kept away from pets to mimimise this possibility. If you are very allergic to animal hairs, please request that the carrier be laundered before you borrow it to help reduce any potential reaction.
10.5 – Food and posset marks are expected when carrying children, but please keep the sling away from anything that may stain more permanently (oil, paint, pens, etc.), or anything that might damage it (scissors, Velcro, keys in your bag, fire, etc.). The cost of damage beyond normal wear and tear may be charged to the debit/credit card you have saved on our system.
All slings, carriers, instructions and accessories remain the property of Sarah Claridge and/or South London Sling Library at all times, and all loans are subject to availability and at our discretion.
11 – Gift Voucher T’s & C’s
11.1 – Our Gift Vouchers may be redeemed on our booking site, or as payment/part payment for carrier hire. A Gift Voucher cannot be used to purchase a further Gift Voucher.
11.2 – All Gift Vouchers are dated and expire 12 months from the date of issue.
11.3 – Gift Vouchers cannot be exchanged for cash.
11.4 – No change will be given for transactions paid for by Gift Voucher.
11.5 – Where sessions booked using a Gift Voucher are canceled monies owing will be refunded by a Gift Voucher.
11.6 – For sessions using a Gift Voucher our standard 48 Cancellation period still applies. advice session slots missed or canceled less than 48 hours in advance incur full fees and we are not able to refund or transfer your booking.
11.7 – We are not responsible if a Gift Voucher is lost, stolen, destroyed, or used without permission and, unfortunately, a replacement cannot be provided in these circumstances.
12 – Consultation & Workshop T’s & C’s
12.1 – We have a 48 HOUR CANCELLATION POLICY – Consultations, Workshop places/slots missed or canceled less than 48 hours in advance incur full fees and we are not able to refund or transfer your booking.
13 – Retail Goods – Returns/Refunds/Exchanges
13.1 – We can only accept returned items that are unused and in their original, as new condition. Items must be in their original intact packaging, with all tags, labels, and instruction manuals undamaged. We cannot refund items that have been used, worn, or washed. Returned items must be in fully resalable condition. If you are unsure if an item is suitable for you, please ask for advice & take advantage of our sling/carrier hire service to fully “road test” slings/carriers prior to purchase.
13.2 – If your purchased item is faulty, please contact us at email@example.com. We may request photographs of the item, & the fault, to send to the manufacturer/supplier, before we can assist with the problem. Once the manufacturer/supplier confirm that we are permitted to exchange your item, & we have recieved your returned item, we will endevor to exchange it as quickly as reasonably possible. Please note we will not be able to refund items that have been damaged due to misuse.
13.3 – You are responsible for the cost of return postage. We suggest that you use a tracked, insured service, as items remain your responsibility until they are in our possession.
13.4 – Once we have received the returned item, we will send you a full refund for the purchase price of the item within 14 days of receiving the item back. We will refund to the credit/debit card or PayPal account that you used for the original purchase. Please note the refund may take some days to appear in your account once we have processed your refund, with the time dependant on your credit/debit card provider.
Here at South London Sling Library, we are entirely committed to protecting your privacy. We comply with the principles of the General Data Protection Regulations 2018.
We collect information about you in order to process your booking & sling/carrier hire. That information will only be shared with other parties that are involved in your consultancy appointment or hire.
We may from time to time send you information about us, our products or services, which we deem appropriate.
The information we hold may include:
- Your name
- Phone number
- Email address
- Other information necessary for processing your booking/hire
This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.
We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for you. We will delete information or correct any inaccuracies as soon as you make the request.
Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.